We work to ensure a high level of data protection that safeguards your personal privacy when using our website. This privacy policy therefore explains how your personal data is processed and protected, your rights, and how you can exercise them. We strive for you to feel secure in our processing of your personal data. If you have any questions, please feel free to contact us.

Who is responsible for the personal data we collect?

FTH CARE AB, reg. no. 559327-4094, is the data controller for the personal data you provide to us through purchases and other contact with us and is responsible for processing this data.

Where is your personal data stored?

We strive to ensure that your personal data is processed as much as possible within the European Economic Area (EEA) and our own IT system, but it may also be transferred and processed in a country outside the EEA (so-called "third country"). Such transfer only occurs to a recipient country with an adequate level of protection and in accordance with applicable legislation. If data is transferred to a partner for a service in the USA, this only applies to companies covered by the so-called "Privacy Shield", which is an agreement on personal data protection between the EU and the USA.

What type of personal data do we collect?

We collect personal data that you send to us when you place orders on our website, email, or subscribe to our newsletter. The personal data you send to us may include, for example, contact information, date of birth, and payment information. We may also collect certain personal data from external partners such as address details from public registers and creditworthiness data from credit rating agencies, banks, or credit reporting companies.

How do we use your personal data?

We may use your personal data for the following purposes:

• For processing orders and returns in our webshop.
• For SMS notifications regarding delivery status.
• For contacts regarding any problems with your delivery.
• For correspondence regarding questions and other information.
• For sending offers in the form of newsletters, always with instructions on how to unsubscribe from further mailings.
• For analyzing purchasing patterns to provide relevant offers and information.
• For confirming the minimum age required by law to shop online.
• For any survey mailings to improve our services and offers.
• For work that prevents misuse or other inappropriate use of our website.

We store your data for as long as required to fulfill the above purposes or for as long as we are legally obliged to do so. Thereafter, your personal data will be deleted.

What are your rights?

According to applicable data protection legislation (GDPR), you have the following rights in connection with our processing of your personal data:

• Right to request information about the personal data we hold about you at any time.
• Right to rectification, i.e., the right to have inaccurate, incomplete, or irrelevant personal data corrected or deleted. We cannot delete your data if there is a statutory requirement for storage, such as accounting rules, or if there are other legitimate reasons why the data must be saved, such as unpaid invoices.
• Right to demand that we restrict the processing of your personal data in certain cases. For example, if you dispute the accuracy of the data, you can demand that we restrict its processing for the time it takes us to verify if the data is correct. When the restriction ends, we, as the data controller, must inform you about this.
• Right to data portability, i.e., the right to request that we transfer your personal data to another data controller in a structured, commonly used, and machine-readable format.
• Right to object to our processing of your personal data. We must demonstrate legitimate grounds that outweigh your interests, rights, and freedoms to continue the processing.
• Right to object to direct marketing. You can withdraw your consent to let us use the data for direct marketing at any time by unsubscribing from our newsletter. You can also contact us by sending a letter, email, or calling. See contact details below.

Address:

FTH CARE AB
Källtorpsvägen 15
18371 TÄBY

Email: info@fortexturedhair.com

Who might we share your personal data with?

In order for us to offer the aforementioned services and fulfill our commitments to you as a customer, we share your personal data with companies that act as our data processors. Data processors process information on our behalf and according to our instructions, and assist us with IT services, payment services, transport, and marketing. This only occurs for purposes for which we have collected the information and only with companies that can provide sufficient guarantees regarding the security and confidentiality of personal data.

We never forward, sell, or exchange your personal data for marketing purposes to third parties.

How do we protect your personal data?

To prevent your personal data sent to our website from being read by unauthorized parties, all such information is encrypted and sent via a secure connection.

What are cookies?

A cookie is a small text file that a website saves on the visitor's computer. Cookies are used on many websites to give a visitor access to various functions. The information in a cookie can also be used to track a user's browsing on websites that use the same cookie.

Do I have to allow cookies?

This website uses cookies for functionality critical to being able to shop in the store. If you block cookies, you will therefore not be able to shop in the store. Without cookies, you can still view pages and items in the store, but some functions may behave unexpectedly.

If you want to shop in the store but do not want any cookies to be saved on your computer when you close your browser, you can visit the page in private mode. This mode is called different things depending on your browser: "Incognito window" (Chrome), "Private window" (Firefox) or "InPrivate window" (Microsoft Edge). All cookies set during the visit in private mode will then be deleted from your computer when you close your browser.

How do we use cookies?

This website uses cookies to manage items in the shopping cart and for certain functions that should only be shown once per visitor. If you close your browser and later return to the store, your settings and items in the shopping cart are saved using cookies. We also use cookies to customize and make information and marketing as relevant as possible for you.

We also use cookies as statistical data, for example, to see which items the same visitor looks at in order to offer automatic product recommendations.

Third-party cookies

We use Google Analytics and AdWords, which also set cookies, to get an idea of how our visitors use the website. These cookies also do not contain identifying information about who you, the visitor, are.

Our social media integrations with AddThis for Facebook, Google+, Twitter, and Instagram, for example, also set cookies. These cookies also do not contain identifying information about who you, the visitor, are. For more information, see AddThis privacy policy.

Information security

We do not disclose information about our customers to third parties. We constantly work to protect our website and our users from unauthorized access to or unauthorized changes that could reveal or destroy information we hold.

We use HTTPS, which means that all communication between the visitor and the webshop is encrypted.

 

Approved for F-tax | Copyright © 2024 FTH CARE AB. All rights reserved. The content of the website and all images belong to FTH CARE AB and may not be used for other purposes without written approval.